Premium Suite with Indoor hammock at Diez Hotel Categoría

Quality & Sustainability

Learn More About Our Policy

Lobby area & front desk at Diez Hotel Categoría

Comprehensive Management Policy

Diez Hotel Categoría Colombia is dedicated to providing accommodation and food and beverage services that meet the needs and expectations of our customers and stakeholders. We achieve this by offering personalized attention, developing our human talent, continuously improving processes, complying with regulations, and efficiently administering resources. Our commitment extends to protecting and promoting workers' health, implementing an Occupational Health and Safety Management System to manage occupational risks, and developing sustainable practices that preserve the environment and cultural heritage. Additionally, we actively participate in the social and economic development of the community to strengthen our company.

Quality Certificate

We are proud to hold a quality certificate that reflects our commitment to excellence in service and guest satisfaction. Our continuous efforts to improve and uphold high standards have earned us recognition as one of the best luxury hotels in Medellín, Colombia.


Diez Hotel Categoría Colombia takes sustainability seriously and incorporates environmentally friendly practices in all the services we provide. We strive to protect and preserve natural resources while promoting an environmental culture among our staff and guests. Moreover, we actively support and promote tourism in our country to contribute to its development.

Code of Conduct

Our Code of Conduct governs all our actions, reflecting our commitment to professionalism and integrity. We act responsibly in all aspects of our business management, fostering good practices inside and outside the hotel. Our code emphasizes values such as loyalty, joy, enthusiasm, sympathy, civility, responsibility, integrity, and confidence. We prioritize the safety and needs of our guests, promoting an environment of respect and inclusivity. Non-compliance with our code may result in administrative actions and appropriate penalties. We constantly review and update our code to ensure its effectiveness and alignment with our principles.

Preventing Exploitation and Abuse

Diez Hotel Categoría Colombia is committed to preventing exploitation and abuse of minors associated with tourism. We strictly adhere to the regulations and laws prohibiting any form of abuse or mistreatment of children and adolescents. We inform our staff and guests about these laws and report any suspicious activity to the authorities immediately. We strive to create a safe and secure environment for all, emphasizing respect, dignity, and proper care.